Shipping Policy

Shipping & Delivery Policy – XR Explorers, LLC

We aim to deliver your dive gear quickly, securely, and with complete transparency. Here’s everything you need to know before placing an order.

📍 Shipping Regions

  • Orders ship from UAE or Kuwait, based on inventory location.
  • We currently ship across the Middle East.
  • International shipping to Europe, Asia, and the U.S. is launching soon.
  • We do not ship to the UK.

🚚 Shipping Charges & Free Shipping

  • Kuwait: Flat rate of 2 KWD per order.
  • Free shipping in Kuwait for orders over 100 KWD (applied automatically at checkout).
  • Other Middle East countries: Shipping calculated at checkout based on weight and destination.
  • International (when active): Orders over 1000 EUR qualify for free shipping.

⏱ Dispatch Times

  • Orders are dispatched within 2 business days max (usually same-day).
  • Weekends and public holidays excluded.
  • If items are delayed or out of stock, you’ll be notified immediately.

💼 Customs, VAT & Import Duties

  • No VAT is collected on shipments to Middle East countries.
  • All customs duties and import fees are paid by the customer at the time of delivery.
  • Charges are handled by the courier and must be settled to complete delivery.

💳 Payment Information

  • Payments are accepted via Visa, Mastercard, Apple Pay, Shop Pay, and more.
  • PayPal is not accepted.
  • All transactions are processed in AED.
  • FX fees may be applied by your payment provider depending on your currency.

⚙️ Seacraft Orders

  • Please contact us before purchasing any Seacraft product.
  • Special orders are non-refundable once submitted to the factory.
  • You may cancel or modify the order before it's placed into production.

📦 Order Tracking & Delivery

  • All orders are shipped with tracking and may require a signature upon delivery.
  • We are not liable for delays due to courier issues, incorrect addresses, or customs delays.
  • Returns caused by missed delivery or incorrect info may incur additional fees.

🔐 Risk & Responsibility

  • Ownership and responsibility transfer once the order is delivered or signed for.
  • If delivering to a concierge or reception, ensure the recipient is informed and trustworthy.

🌍 Coming Soon: International Shipping

  • We will soon offer international shipping to Europe, Asia, and the U.S..
  • Free international shipping will apply to orders over 1000 EUR.
  • UK shipping will not be supported at any point.

📧 Need Assistance?

Have questions about your order or shipping? Contact our team at support@xrexplorers.net and we’ll help you out.