Privacy Policy

Privacy Policy – XR Explorers, LLC

This Privacy Policy explains how XR Explorers, LLC collects, uses, and protects your personal data when using our online store and services. We operate in accordance with GDPR and PCI DSS standards to ensure your data is secure and responsibly handled.

📌 What We Collect

Device Information

  • Purpose: Site performance, analytics, and personalized experience.
  • Includes IP address, browser type, time zone, cookies, and device identifiers.
  • Collected automatically using cookies, tags, pixels, and analytics tools.

Personal Data

  • Purpose: Order processing, customer service, marketing (with consent).
  • Includes name, email, phone, billing/shipping addresses, order history, abandoned carts, and preferences.

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, and prevent fraud.
  • Includes full name, addresses, contact details, order and payment information (encrypted).

Note: Credit card information is processed securely through Shopify Payments and is never stored by XR Explorers.

🤝 How We Use Your Information

  • To process orders and deliver products/services.
  • To send order confirmations, shipping updates, and customer service messages.
  • To detect and prevent fraudulent activity.
  • To deliver personalized marketing with your explicit consent.
  • To analyze and improve website performance.

📤 Sharing Personal Information

  • Shopify – Our ecommerce platform and secure payment gateway. View their policy.
  • Couriers – For delivery, tracking, and notifications.
  • Advertising Services – Google, Meta, etc., only if you opt-in.
  • Authorities – If legally required by law or regulation.

💳 Payments & Security

  • All payments are made in AED.
  • PayPal is not accepted.
  • All payments are encrypted and handled via PCI DSS-compliant Shopify Payments.
  • FX fees may apply based on your card issuer.

🍪 Cookies & Tracking

We use cookies to:

  • Remember your preferences and improve user experience.
  • Track website usage for performance insights.
  • Serve personalized ads via services like Google & Facebook.

Manage cookie settings via:

📬 Marketing & Advertising

  • Only sent if you opt in.
  • Includes newsletters, product updates, and promotions.
  • You can unsubscribe anytime via email link or by contacting us.

🗃 Data Retention

  • We retain your order and customer data as long as required by law or for business purposes.
  • You can request deletion of your data at any time unless legally restricted.

🚫 Minors

This site is not intended for individuals under 15 years of age. If you believe a minor has submitted personal data, contact us immediately to remove it.

🔐 Your Rights

If you reside in the EEA or a jurisdiction with data protection laws, you may:

  • Request access, correction, or deletion of your personal data.
  • Withdraw consent for marketing communications.
  • Object to automated decision-making (e.g., fraud filters).

To make a request, email: support@xrexplorers.com

📅 Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted here and take immediate effect.

Last updated: April 2025

If you have any questions or concerns, please contact us at support@xrexplorers.com.